FAQs

Have a question? We've compiled answers to our most frequently asked questions to help you learn more about our custom printing services, embroidery options, delivery times, bulk order discounts, and more.

Orders & Products

  • How do I place an order?

    Browse our products, select your items, add them to your cart, then proceed to checkout. You can complete your purchase using any of our accepted payment methods.

  • Do you offer product customization?

    Yes! Some items can be personalized with custom designs, names, or colors. Check the product page for customization options and follow the steps to bring your designs to life.

  • What if an item is out of stock?

    If an item is out of stock, you can sign up for restock alerts or contact us for expected availability.

Payments & Discounts

  • What payment methods do you accept?

    We accept Visa, Mastercard, PayPal, and M-Pesa. More options may be available at checkout.

  • Can I use more than one promo code?

    Only one promo code can be used per order unless stated otherwise.

  • Why did my payment fail?

    Check your card details, ensure your account has sufficient funds, or try another payment method. Still having issues? Contact support.

Shipping & Delivery

  • Do you deliver to my area?

    We currently deliver across Nairobi and selected locations across Kenya. Select your address at checkout to confirm delivery availability.

  • How long does delivery take?

    Orders in Nairobi typically take 1 business day, However, it can take up to 3 business days for bulkier orders. Orders outside Nairobi may take 3–5 days.

  • Can I track my order?

    Yes! You’ll receive a tracking link via email or SMS once your order is shipped.

Returns & Refunds

  • What is your return policy?

    Items can be returned within 7 days if unused and in original packaging. To initiate a return, contact our support team.

  • How long does a refund take?

    Refunds are processed within 5–7 business days after we receive your returned item.

  • What if I received a damaged product?

    We're sorry! Please take a photo of the item and contact support within 48 hours of delivery.

Accounts & Support

  • Do I need an account to place an order?

    Yes, creating an account lets us provide you with the best user experience, further allowing you to track orders and receive special offers.

  • How do I reset my password?

    Go to the login page and click “Forgot Password.” You’ll receive a reset link via email.

  • How can I contact support?

    Reach us via WhatsApp, email, or phone. Our support team is available 9AM–5PM, Monday to Friday.
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